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Microsoft’s Copilot AI can now help deploy field workers

Microsoft is bringing generative AI to frontline field workers by integrating its Copilot AI assistant into its field services

Microsoft’s Copilot AI can now help deploy field workers

is bringing to field workers by integrating its Copilot AI assistant into its field services platform, streamlining workflows but also enabling supervisors to know what technicians are doing on the job.

Copilot, first introduced in March, is already on enterprise platforms and was first used by desk-bound employees wanted AI to generate text for PowerPoint presentations. (It' distinct the service of the same name.) , Copilot will added to the Dynamics 365 service used by field workers like cable technicians and electric repair personnel, among swathe of other jobs in facilities, manufacturing, and healthcare.

With Copilot, service requests sent via Outlook will…

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Emilia David

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