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Microsoft’s Copilot AI can now help deploy (or micromanage) cable technicians

Microsoft is bringing generative AI to frontline field workers by integrating its Copilot AI assistant into its field services

is bringing to field workers by integrating its Copilot AI assistant into its field services platform, streamlining workflows but also enabling supervisors to know what technicians are doing the job.

Copilot, first introduced in March, is already enterprise platforms and was first used by desk-bound employees wanted AI to generate text for PowerPoint presentations. (' distinct the service of the same name.) , Copilot will added to the Dynamics 365 service used by field workers like cable technicians and electric repair personnel.

With Copilot, service requests sent via Outlook will automatically pre-populate information, including how many times the same…

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